2020 Opportunities for employment

2020 will be a unique season for the Back Kitchen as we find new ways to serve our customers with practices and precautions to serve food safely and with physical distance.

The Back Kitchen is supported by the Canada Summer Jobs program. Qualified applicants must be between the ages of 15 and 30 years old. Others are invited to apply and positions may be awarded if there is not an adequate response from qualified applicants.

Important Information:

  • The Back Kitchen is located on Amherst Island. Applicants must have transportation and take a ferry to attend work (travel time is not compensated)
  • Scheduled hours will be up to 35 hours a week, shifts may be split to accommodate the service model.
  • Preference will be given to applicants with previous experience working/volunteer at the Back Kitchen or other quick service restaurants.
  • Employees may need to work alone, without direct supervision.
  • Employees must practice KFL&A recommendations for physical distancing both in and out of the workplace.
  • Employees may be required to wear masks and gloves for extended periods.

Café Manager

The Job

The Café Manager ensures that patrons have an enjoyable café experience by providing quality customer service and food in a pleasant environment. The Manager is accountable for all aspects of Café operations and management from food ordering, food preparation, cooking, staffing, facilities, expense and revenue management, special events, and catering to evaluation of what is working well and what requires improvement.

Duties

Reporting to the Operations Committee the Café Manager in a team-based environment:

  • Epitomizes and models customer service. Leads by example.
  • Projects needs and orders supplies and food
  • Opens and/or closes the Café 
  • Develops and manages staff and volunteer schedules and delegates work and special projects as appropriate. Provides performance feedback in a constructive manner. 
  • Supervises staff and ensures that everyone has the required training and is familiar with Café policies and standards. Communicates progress against the plan and celebrates successes and milestones.
  • Prepares food and cooks
  • Ensures compliance with food handling standards and all permits including public health, safety and emergency requirements
  • Acts as an ambassador for the Café, plans and delivers special events, and meets catering needs
  • Manages expenses and revenue to a projected budget and recommends menu changes and changes to financial projections as required (with support from the Operations Committee)
  • Does what needs to be done to ensure a quality customer experience
  • Meets weekly with the Operations Committee to evaluate progress and liaise with the various committees accountable for marketing, training, administration, facilities, staffing, and food services.

Qualifications and Skills

  • Exceptional commitment to customer service
  • Post secondary training in food handling, customer service, and expense, revenue and tax management, first aid. In the absence of training in any area willingness to complete training.
  • Enrolment in hospitality program and/or experience managing a Café
  • Experience managing staff and volunteers
  • Demonstrated ability to cook
  • Flexibility to adapt to changing circumstances

Café Team Lead/Cook

The Job

The Team Lead is the cook/supervisor accountable for food quality, preparation and presentation and for supervising others working in the kitchen. The Team Lead also manages all aspects of daily operation of the Café in the absence of the Manager. Ensures that patrons have an enjoyable café experience by providing quality customer service and food in a pleasant environment 

Duties

Reporting to the Café Manager, the Team Lead is the Head Cook and is accountable for ensuring that sufficient quality food is sourced and available to meet menu requirements and that quality meals and snacks are prepared and artfully presented to Café clients.

  • Epitomizes and models customer service. Leads by example.
  • Projects needs and orders supplies and food and prepares menu items
  • In the absence of the Café Manager, opens and closes the Café and supervises staff
  • Prepares food and cooks menu items to order
  • Instructs staff on food preparation, presentation, Café menu, dishwashing and Café cleaning
  • Ensures compliance with food handling standards and all permits and policies including public health, safety and emergency requirements
  • Prepares food for special events and catering needs
  • Does whatever else needs to be done to ensure a quality customer experience
  • Meets weekly with the Café Manager to evaluate progress and seek and provide feedback

Qualifications and Skills

  • Exceptional commitment to customer service
  • Great cook with café experience or equivalent training and references
  • Post secondary training in food handling, customer service, first aid, and cash management
  • Enrolment in post-secondary hospitality program or equivalent experience
  • Experience managing staff and volunteers
  • Flexibility to adapt to changing circumstances

Café Staff

The Job

Café Staff rotate through all aspects of Café operation including working in the kitchen and the front of house. Café staff ensure that patrons have an enjoyable café experience by providing quality customer service and food in a pleasant environment.

Duties

Reporting to the Café Manager or in the absence of the Café Manager, the Team Lead, Café staff must know or learn all aspects of Café operation including food preparation and presentation, dishwashing, serving, presentation of bills and acceptance of payment, and cleaning. Duties may vary depending on how busy the Café is but generally staff will be assigned to either the kitchen or the front of house for each shift.

  • Epitomizes and models customer service. Leads by example.
  • Prepares and presents food according to Café menu standards
  • Cleans the kitchen and washes dishes
  • Disposes of garbage and recycling materials
  • Prepares food and cooks menu items to order
  • Complies with food handling standards and all permits and policies including public health, safety and emergency requirements
  • Prepares food for special events and catering 
  • Greets customers, takes orders, serves food, prepares bill and accepts payment, opens and closes register as required and balances at close of business
  • Does whatever else needs to be done to ensure a quality customer experience
  • Meets weekly with the Café Manager to evaluate progress and adjusts menu as appropriate

Qualifications and Skills

  • Exceptional commitment to customer service
  • Enrolment in secondary school or post-secondary school
  • Demonstrated expertise in one or more of the following: cooking, food preparation, dishwashing, cleaning, welcoming and serving clients, presenting bills and accepting payments. Willingness to learn other areas.
  • Completion of training in food handling, customer service, and cash management or willingness to complete training 
  • Experience serving customers 
  • Flexibility to adapt to changing circumstances

Process

Email resume to the backkitchenai@gmail.com by 6:00pm Wednesday, May 27, 2020. Interviews and job offers Thursday and Friday. Questions call 613-389-1005.

  • Manager $18.00/hour
  • Team Lead/Cook $16.00/hour
  • Café Staff x 2 $14.00/hour

Two positions start June 1, two positions start June 26.

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